Job description

Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or a related field.
7 to 15 years of experience in production support or a similar role within the payments or financial services industry.
Preferred Qualifications: Experience with production support in a financial or payments environment.
Familiarity with relevant security standards and best practices in the card payments industry.
Strong communication skills, both verbal and written, to effectively communicate with internal teams and external stakeholders.
Role Overview: We are looking for an experienced IT Production Support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement.
The ideal candidate should have extensive hands-on experience in troubleshooting and supporting critical applications, specifically related to card issuance and transaction authorization.
Key Responsibilities: Provide support for production environments related to card transaction systems, ensuring minimal downtime and quick resolution of issues.
Troubleshoot and resolve complex technical problems within IST, CORTEX card issuance, transaction authorization, and settlement systems.
Work on reconciling and clearing transaction data to ensure accuracy and consistency across platforms.
Collaborate with internal teams and external vendors to ensure smooth operation of all card systems, including ATM switches and merchant settlement solutions.
Monitor and manage CORTEX and related card application performance, conducting necessary system health checks.
Key Skills and Experience: 1.
Reconciliation, Clearing, and Settlement: Strong experience in transaction reconciliation, clearing, and settlement processes for card payment systems.
Ability to identify discrepancies and support system improvements for more efficient reconciliation.
2. CORTEX Card Issuance and Transaction Authorization Architecture: In-depth understanding of the CORTEX platform for card issuance and transaction authorization.
Troubleshooting expertise within the CORTEX transaction flow, including card authorization, settlement, and related system integrations.
3. Card Application Expertise: Proven experience with ATM Switch systems IST or CORTEX transaction authorization applications.
Hands-on experience with the CORTEX card issuance process, ensuring smooth operations for card management and activation.
Familiarity with CORTEX merchant settlement and reconciliation systems for merchant transactions.
4. Strong Technical Skills – Oracle PL/SQL: Strong hands-on experience in Oracle PL/SQL development and support.
Ability to write, analyze, and optimize complex SQL queries, stored procedures, functions, and packages.
Experience in troubleshooting production issues using database-level analysis.
Strong understanding of data models, indexing, performance tuning, and query optimization.
Ability to analyze large transaction datasets for reconciliation and issue resolution.
5. Knowledge of Card Schemes: Solid understanding of various card schemes including VISA, MasterCard, and other international payment networks.
Experience in managing issues related to transaction authorization, clearing, and settlement across different card schemes.
6. Technical Skills: Strong analytical and troubleshooting skills to diagnose and resolve production issues in a timely manner.
Ability to work in high-pressure situations and prioritize tasks effectively to meet SLA requirements.
Experience with system monitoring, log analysis, and incident management tools.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma