Job Description
Roles & Responsibilities
About Four Seasons
At Four Seasons Hotels and Resorts, we are dedicated to delivering exceptional guest experiences through genuine care, attention to detail, and personalized service. Our people are the heart of our success, creating memorable moments in one of the most unique destinations, the Red Sea Project.
About the Role We are seeking an experienced and dynamic Night Operations Manager to lead and oversee all hotel operations during the overnight shift. This role is responsible for ensuring smooth operations, maintaining the highest levels of guest satisfaction, and upholding brand standards across all departments during the night.
Key Responsibilities - Manage and oversee all hotel operations during the night shift
- Ensure exceptional guest experience and handle any issues or complaints promptly
- Supervise Front Office, Housekeeping, Security, and other departments on duty
- Review and oversee night audit processes and financial reporting
- Ensure compliance with safety, security, and emergency procedures
- Act as the Manager on Duty during overnight hours
- Coordinate with department heads for seamless shift handovers
- Maintain and enforce brand standards at all times
Desired Candidate Profile
Previous experience in a similar role or as Night Manager within a luxury hotel environment
Strong leadership and problem-solving skills
Excellent communication and interpersonal abilities
Solid understanding of hotel operations and night audit procedures
Ability to work independently and make sound decisions under pressure
Proficiency in PMS systems
Fluency in English; additional languages are an advantage