Job Description

Roles & Responsibilities

Summary of Responsibilities:

• Read daily events to acknowledge any VIP arrivals
• Must know all menu items, their garnishes, contents, and preparation methods, and be able to relay that information to guests in a polite and concise manner if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures
• Carry trays; bus and reset tables with linen, china, glassware, and silverware
• Ascertain guests satisfaction and handle any problems that may arise, informing a manager of the issue and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the Accounting Department
• Maintain a clean, neat, and orderly restaurant throughout service
• Polish silverware; refill salt, pepper, sugar, creamers, etc.
• Ensure that the workstation is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to the manager
• Handle and maintain operating equipment conscientiously
• Learn and adhere to safety, sanitation, and hygiene policies
• Maintain good working relationships with colleagues and all other departments
• Maintain complete knowledge of all F&B services, outlets, and hotel services/features
• Perform opening and closing side duties as assigned, and set all tables according to standards
• Report to the manager any deviations from established standards and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, negligence, breakage, and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage outlets during peak hours, if needed

Desired Candidate Profile

Qualifications:

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail
• Secondary education
• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience