Job Description

Roles & Responsibilities

To manage Banqueting operations to maximize guest satisfaction and department profits.

• Set periodical Banquets budget & forecast and analyze monthly P&L reports
• Develop and maintain all staff training programs
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• To recruit and select Banquet employees
• Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors.
• Assume responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functions
• Coordinate the needs of the Catering department with the managers of interrelated departments
• Inspect Banquet Servers work assignments and supervise the standards of all function rooms and adjacent public areas
• Follow established Accounting procedures, e.g. prepare payroll and gratuity reports
• Maintain all public areas to be presentable with specific set-ups at all times
• Maintain the inventory stock of all equipment on and off the property
• Post all contracted function sheets and give instructions to Assistants, Servers and all staff to ensure the success of the function
• Conduct monthly departmental meetings to provide information to the banquet staff, obtain staff feedback, and provide a regular forum for department communication
• Constantly monitor Banquet staff's appearance, attitude and degree of professionalism
• Implement safety and emergency procedures when necessary
• Consistently follow and implement HACCP policies and procedures
• Manage organization and cleanliness of departmental areas by conducting weekly walk-through with the Hygiene Manager, Housekeeping, and the Engineering Department.

Desired Candidate Profile

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• Excellent reading, writing, and oral proficiency in English
• Experienced in all aspects of banquet service, especially in local function styles
• Strong leadership, interpersonal, and training skills; sound human resources management capabilities to motivate employees to work as a team
• Strong multi-tasking skills, attention to detail, self-discipline, and initiative

• College education, hotel or business administration degree preferred

• Minimum 2 years in a similar role in the hotel industry