Job Description
Roles & Responsibilities
- Key Roles & Responsibilities:
Guest Service & Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.
Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.
Safety & Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.
Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.
- Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.
- Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.
Sustainability: Adhere to the resort s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.
Brand Standards: Uphold Raffles grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.
Desired Candidate Profile
- Personal Attributes & Experience:
Education: High School Diploma or equivalent; a degree in Hospitality is an asset.
Experience: Minimum 1 2 years of experience in a guest-facing role within a luxury hotel or resort.
Licensing: Must possess a valid Saudi Arabian driving license.
- Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.
Attitude: A creative mindset with a passion for guest relations and an eye for detail.
Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.