Job description

We are looking for an experienced IT Production Support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement.
The ideal candidate should have extensive hands-on experience in troubleshooting and supporting critical applications, specifically related to card issuance and transaction authorization.
Key Responsibilities: * Provide support for production environments related to card transaction systems, ensuring minimal downtime and quick resolution of issues.
* Troubleshoot and resolve complex technical problems within IST, CORTEX card issuance, transaction authorization, and settlement systems.
* Work on reconciling and clearing transaction data to ensure accuracy and consistency across platforms.
 Collaborate with internal teams and external vendors to ensure smooth operation of all card systems, including ATM switches and merchant settlement solutions.
* Monitor and manage CORTEX and related card application performance, conducting necessary system health checks.
Key Skills and Experience: 1.
Reconciliation, Clearing, and Settlement.
2. CORTEX Card Issuance and Transaction Authorization Architecture.
3. Card Application Expertise.
4. Strong Technical Skills – Oracle PL/SQL.
5. Knowledge of Card Schemes.
6. Technical Skills: - Strong analytical and troubleshooting skills to diagnose and resolve production issues in a timely manner.
- Ability to work in high-pressure situations and prioritize tasks effectively to meet SLA requirements.
- Experience with system monitoring, log analysis, and incident management tools.
Preferred Qualifications: - Experience with production support in a financial or payments environment.
- Familiarity with relevant security standards and best practices in the card payments industry.
- Strong communication skills, both verbal and written, to effectively communicate with internal teams and external stakeholders.
Education and Experience: - Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 7 to 15 years of experience in production support or a similar role within the payments or financial services industry.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma