Job description

We are hiring an experienced Microsoft Dynamics CRM (On-Premises) Consultant / Administrator to join a project-based engagement in Jeddah. The role focuses on CRM system administration, functional consulting, user support, and operational management of the Dynamics CRM platform.

The ideal candidate will have strong hands-on experience in Dynamics CRM On-Premises environments, infrastructure coordination, and stakeholder-facing delivery across enterprise environments.

• Administer and support Microsoft Dynamics CRM On-Premises across Dev, Test, Production, and DR environments
• Manage users, security roles, teams, privileges, and access controls
• Monitor system performance, execute tuning, and validate backups
• Support CRM upgrades, rollups, patches, and hotfix deployment
• Ensure compliance with IT governance, security policies, and audit requirements
• Manage incident, problem, and change requests (ITIL-based processes)

• Gather, analyze, and document business requirements
• Translate requirements into CRM configurations:
  • Entities, relationships, forms, views
  • Dashboards, charts, workflows, and business rules
• Support UAT and ensure business alignment
• Recommend best practices and system improvements

• Work with infrastructure teams on:
  • Windows Server, IIS, SQL Server
  • Active Directory and authentication
  • Networking, firewalls, load balancers, certificates
• Support integrations using APIs, SSIS, or middleware
• Assist in DR planning and high availability setups

• Deliver end-user and administrator training sessions
• Create documentation: SOPs, user guides, FAQs
• Provide ongoing functional support to business users

• Act as primary liaison between business, IT, and vendors
• Support issue resolution and root cause analysis
• Ensure SLA adherence and delivery coordination

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma