Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines. 

About the Job

An opportunity has arisen for Team Lead – Food & Beverage to join Jumeirah Jabal Omar. 

The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service 

during service periods and provides constant hands-on support.

• Supervises and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitoring customer satisfaction and responding to customer feedback and complaints ensuring JI procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guests after they first try to resolve.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Actively uses the database of customer details / history to assist in guest recognition.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Problem Solving and Decision-Making Skills.
• Proficient in the English & Arabic (verbal & written).

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Preferred candidate

Years of experience

1+ years

Degree

Bachelor's degree / higher diploma