Job description

A GC&E Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time they arrive at the hotel with their event, working with the hotel to achieve the set goals.

What will I be doing?

As a GC&E Coordinator, you will work following the events that occur in the hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks with the highest standards:

• Receive groups and events and keep the hotel updated on arrivals and departures
• Draw up contracts for groups and events
• Insert rooming lists in the system, update payment instructions, and enter important information relevant to the group
• Negotiate budgets with customers
• Develop event work orders in the system with all relevant information
• Conduct instructional meetings with all relevant information for the group (number of attendees, category, price, form of payment, contact company, special notes, etc.)
• Prepare monthly reports on groups and update closing information for groups
• Interact permanently with account managers, sales coordinators, reservations, front desk, relevant departments, Hilton meetings, and kitchen
• Act directly with the guest or client during the stay of groups and events
• Participate in special activities such as cocktail secretaries, welcome tours for groups, etc.
• Ensure that all client requests are answered efficiently and with agility

What are we looking for?

A GC&E Coordinator serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Graduate or MBA in management, hospitality, or marketing
• Previous experience in sales of groups and events, preferably in hospitality
• Ability to analyze and manage multiple tasks
• Ability to solve problems quickly and efficiently
• Sense of organization and planning
• Good computer skills including Excel, PowerPoint, and Word
• Proactive approach to meet deadlines and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value.