The role will be responsible for the delivery of field Operations and maintenance activities across wet utilities including seawater desalination plants, sewage treatment plants and waste management treatment plants within the infrastructure realm of RSU, ensuring seamless support for all field-based users of Utilities services. 

This role will be in-charge of planning & handling end to end field operations and maintenance processes specific to wet utility infrastructure within RSU. He/she shall ensure flawless functional execution towards up-keep of necessary wet infrastructure including hydroelectric power plants, reservoirs, associated transmission & distribution systems through on-site teams deployed on-ground by providing clear directions & necessary decision support. This role shall also contribute towards promoting continuous improvement across operational methods adopted by the department.   

 The role holder will collaborate closely with various utility departments and asset owners to ensure effective coordination and communication. Maintain coordination with the RSU Dry & Technology Team. 

 The role will also assist in managing the maintenance and reliability strategy, field operational objectives, and field maintenance operations. Ensure overall functioning of field operations and maintenance within stipulated budget and timelines established within RSU. 

Job Responsibilities:

Strategic Contribution 

• Assist in the development and implementation of the annual business plan for RSU Field Operations & Maintenance by providing necessary inputs around maintenance & up-keep of wet utilities within RSU. 

• Contribute to the development and implementation of strategic plans and initiatives focusing on optimization of the field operations and maintenance activities across wet utilities.  

• Support in the formulation of functional strategies and roadmaps required to manage seamless delivery of field operations & maintenance services across wet utilities thereby aligned to RSU goals. 

• Support the incorporation of new technologies around wet utilities to enhance reliability and efficiency of utility services. 

• Support in ensuring production strategies and processes specific to wet utilities meet RSU objectives in terms of price, quality, and delivery targets. 

• Ensure maintenance and operation of all wet utility assets (across generation, transmission & distribution) to maximum efficiency and reliability. 

• Ensure prompt attending to operational faults or maintenance repairs within wet utilities section and provide resolution within agreed timelines. 

Field Operations & Maintenance 

• Ensure smooth running of daily operational activities concerning field operations and maintenance across wet utility facilities (including the seawater desalination plants, sewage treatment plants and the waste management treatment facilities), through provisioning of prompt and efficient service delivery to customers. 

• Contribute to the development and execution of operational strategies aimed at improving the performance of field operations across wet utilities and ensuring the reliability and quality of services offered. 

• Ensure periodic monitoring of on-ground wet utility facilities and wet infrastructure related equipment conditions as per the guidelines and identify opportunities for preventive and corrective maintenance activities to ensure optimal availability and reliability. 

• Ensure timely channelisation of field workforce to the site in-order to manage normal or disturbed state operations, responding to emergency, and restoring the water supply. 

• Implement corrective actions identified specific to wet utilities during emergencies, operational disruptions, equipment breakdowns, or quality concerns, under the guidance of the leadership team. 

• Support in managing escalations of risks and coordinating responses to minimize operational impact across wet utilities. 

• Proactively manage compliance across processes, guidelines, and operational efficiency measures, within the purview of field operations and maintenance across wet utilities under the guidance of the leadership team 

• Assist in handling escalations related to compliance issues and contribute to initiatives aimed at enhancing operational efficiency. 

• Support the adoption of technology to enhance efficiency, safety, and customer satisfaction within field operations and maintenance across wet utilities. 

• Provide relevant inputs to leadership regarding the improvement of operational procedures within the field operations & maintenance function pertaining to wet utilities, substantiating with relevant on-ground data points & functional logs. 

• Ensure supervision of on-ground system maintenance activities, including issuance of work order to relevant authorities for conducting regular on-site checks, repairs, and component replacements across wet utilities. 

• Ensure compliance with industry standards, laws, regulations, and safety guidelines within field operations and maintenance activities specific to wet utilities. 

• Partner with teams to promote safety, sustainability, quality, production, and reliability within field operations and maintenance functions. 

• Manage Oversight & Interaction with PPP – Wastewater: Manage the delivery and documentation of influent to the Sewage Treatment Plant (STP), oversee wastewater/sewage management operations, maintain influent delivery records, conduct the sampling and testing of Treated Sewage Effluent (TSE) at designated delivery points. 

• Manage Oversight & Interaction with PPP – Water O&M: Lead the review and rescheduling of maintenance procedures and schedules of primary water network, communicate changes to PPP, and oversee water quality assessments and sampling management at collection and delivery points. 

• Manage the issuance of completion certificates and the updating of records for water pipeline modifications. 

• Manage the water tank maintenance plan revisions and end-user notifications, assist in workforce allocation for inspections, and contribute to the management of work orders and communication strategies. 

• Support the creation and execution of water tankers dispatch plans, facilitate end-user communications, and assist in maintaining records for water tank quantity and quality. 

• Support supplementary & emergency water supply management, facilitate communication of delivery schedules, assist with rescheduling as needed, and contribute to the maintenance of detailed records regarding emergency water dispatches. 

• Manage the confirmation of service plans related to sewage maintenance with end users, facilitate the postponement of sewage maintenance if necessary, and aid in the updating of records post-maintenance. 

• Manage to the monitoring and analysis of the network for leakages, help coordinate the issuance of work orders, and communicate with end users or customer services about leakage incidents. 

• Manage the monitoring of water network, facilitate the work order creation for inspections, and help maintain accurate log reports of network operations. 

• • Manage the initial steps of the segregated waste collection process, including bin location finalization and schedule preparation, and contribute to the communication with PPP for additional waste collection services. 

  • Manage the initial identification of by-products and conduct market evaluations, assist in reviewing quality reports, and help coordinate with Commercial Services for off-taker agreements and collection scheduling. 

  • Manage the response to unplanned water distribution network outages by receiving notifications, assessing severity, informing Customer Services for end-user communication, coordinating with PPP on requirements, and overseeing the issuance and closure of work permits. 

  • Manage planned water distribution network outages by informing Customer Service for end-user notifications, issuing work permits, and ensuring permits are closed and records updated post-maintenance. 

  • Manage additional water and wastewater connections by assessing water requirements, verifying capacity with PPP, and determining infrastructure capability to allocate new connections or take necessary actions based on site readiness

   

  Risk Management 

  • Identify different aspects of risk pertaining to wet utilities field operations and maintenance and develop mitigation measures to negate or minimize the effect of these risks and avoid potential delays as well as added cost. 

  • Report regularly on the key business risks specific to wet utilities field operations & maintenance to the management

   

  Leadership and People Management  

  • Coordinate the activities of any suppliers or vendors pertaining to wet utilities field operations & maintenance to ensure that all work is carried out efficiently, in line with the strategic project management plans, policies and procedures. 

  • Serve as a role model to ensure employees’ awareness and commitment to RSG vision, mission, values, fundamentals, and corporate strategy to establish a highly engaged and motivated human resources, and continuously improve performance. 

  • Relay the team’s needs for necessary resources and requirements to senior management. 

   

  Policies, Systems, Processes, Procedures, Standards and Reports 

  • Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.  

  • Prepare accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards. 

  • Analyze operational and maintenance-related processes to eliminate redundancy and identifying potential avenues for merges across workstreams thereby improving the overall operational performance. 

   

  Safety, Quality & Environment  

  • Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude

  Continuous Improvement    

  • Identify for continuous improvement to the department’s systems, processes and practices considering ‘international best practice’, improvement of business processes, cost reduction and productivity improvement. 

  • Assess operational processes and develop improvement strategies to enhance efficiency and continuously enhance reliability. 

  • Ensure that all operations are carried out according to best practices and standards, adopt technology to improve efficiency, safety, and customer satisfaction. 

   

  Requirements

  • Bachelor's or master's in engineering with Mechanical / Process / Chemical Engineering. 

  • 10-12 years of relevant experience with at least 4 years in a similar role, preferably large sustainable infrastructure utilities project. 

  • Experience in KSA and GCC countries preferred