About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Job
An exciting opportunity has arisen for an Assistant Butlers Manager to join Jumeirah The Red Sea.
The main duties and responsibilities of this role include:
Responsible for assisting Butlers Manager in overseeing and engaging in day-to-day operation of the department thus ensuring all service standards and deliverables are met in line with standard protocols and they are followed in courteous yet professional manner aiming to provide delightful services to all guests
Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements
Maintains open line of communication and ensures guest complaints and feedback are handled effectively and efficiently by supervising team leaders/butlers, delegating responsibilities, and liaising with other related departments. Keep Butlers manager informed on key decisions and escalations
Leads, motivates & continuously develops the Butler Team to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores
Conducts regular quality checks on the floor receptions and butlers’ pantries to ensure standards & consistency are always maintained to the highest level. Report inconsistencies and suggest measures and action plan to Butler’s manager to improve standards
Responsible to maintain the Annual Vacation Plan, Weekly Duty Rosters, and special staffing requirements and assist Butler’s Manager as and when required
About You
The ideal candidate for this position will have the following experience and qualifications:
Hold a Higher Secondary School certificateList the basic (minimum) education, certification, and/or licensing needed to be successful in the position.
Have 3-5 years of experience as Shift Leader in Butler or Guest Services in a 5-star environment.
Hold a Bachelor’s Degree in Hotel Management or any other relevant field (Desirable).
Demonstrate proficiency in handling Opera system & HotSOS.
Show Leadership and attention to details skills.
Possess the ability to manage and maintain relationships with guests.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Health care and insurance benefits
Locally competitive salary and incentive structure
Locally relevant benefits as determined by the property