OFR Operations Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a OFR Operations Manager in Jeddah, Saudi Arabia.

Join us in connecting people and improving lives!

In this OFR Operations Manager position

• Contribute to develop OFR Ops/CS strategy in line with business strategy and requirements, corporate guidelines and policies
• Ensure development of ocean freight forwarding plans and budgets, and achievement of productivity targets and measures to provide ocean freight services for internal and external customers
• Design and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.
• Achieve commercial ocean line haul requirements for the designated area in the country/ region and hub within the prescribed cost and budgetary guidelines
• Ensure implementation of tight financial control and maintenance of operating protocols on an area basis
• Scan alternatives to enhance service, secure cost-effective and competitive line haul, and negotiate competitive rates with suppliers while meeting desired service specifications and transit time targets
• Oversee RFQ development and clearly communicate guidelines for development of RFQs, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls and TRB calls
• Ensure pricing activities and responses to enquiries in a timely, efficient and globally competitive manner, guide regions/ countries on pricing, and monitor timely and accurate updating of local tariff
• Guide development and maintenance of data bank of country specific information to enable quick responses to specific network queries
• Develop and maintain business relationships with customers through regular customer visits
• Review account performances to win new/ additional and retain existing business, and provide monthly reports to management
• Review processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Study issues, determine opportunities and introduce best practices for OFR Ops/CS focusing on increasing effectiveness and efficiency requirements/ regulations

In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents

Now, here is what we need from you!

• Experience more than 6 years
• Bachelor’s Degree

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:      The Logistics Company for the World.

Our Mission:    Excellence. Simply Delivered.
Our Purpose:   Connecting People, improving lives.
Our Values:     Respect & Results
Our Goals:       Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.