• Oversees the dining room service to ensure an exceptional guest experience


• Supervising, directing, and coordinating all server's tasks and managing the overall dining room staff as well as monitoring their work to ensure that they meet the highest quality standards.


• Greet guests warmly and ensure they receive attentive, high-quality service throughout their dining experience


• Handle guest complaints or special requests promptly and professionally


• Maintain expert knowledge of the menu, specials, and allergens to provide accurate recommendations


• Allocate tasks and table sections to ensure smooth operations


• Assist with training new staff in service standards, procedures, and customer service


• Ensure dining room setup, cleanliness, and presentation meet company standards


• Monitor food and beverage delivery for accuracy, timing, and presentation


• Coordinate with the kitchen and bar teams to maintain efficient workflow


• Oversee table turnover and room flow during busy periods


• Support compliance with health, safety, and hygiene regulations

Skills

• Associate Degree Two (2) years' Diploma in Culinary Arts, Hotel Management or Hospitality


• Minimum two (2) years' experience as a head waiter.


• Good English communication (speaking and writing).


• Age between 25-40 years.


• Excellent Customer Service Skills.


• Professional appearance.