This role will shape data strategy, drive advanced analytics, and deliver actionable insights to optimize omnichannel loyalty programs, GTM strategies, and customer lifetime value. The right candidate will bring a blend of technical depth, strategic thinking, and commercial acumen to transform data into measurable impact. Client Details The hiring organisation is a well-established entity within the retail industry, known for its innovative approach to loyalty programs. Operating as a large organisation, they are committed to leveraging data to enhance customer engagement and optimise business outcomes. Description Analytics Strategy & Leadership * Define and execute the data and analytics roadmap for loyalty, CRM, and marketing programs. * Build and mentor a high-performing team of data scientists, analysts, and BI specialists. * Foster a data-driven decision-making culture across the organization. Loyalty & CRM Analytics * Design and measure loyalty program strategies to improve retention, engagement, and ROI. * Leverage AI/ML for personalization, segmentation, and churn prediction. * Monitor and optimize customer lifetime value (CLV) across all segments. * Deliver omnichannel analytics that integrate data from in-store, eCommerce, app, and digital platforms. Insights & GTM Strategy * Partner with marketing and commercial teams to shape go-to-market (GTM) strategies driven by customer insights. * Provide recommendations on reward structures, promotional campaigns, and customer journeys to maximize impact. * Develop executive dashboards and KPIs to track loyalty program performance and GTM effectiveness. Data Management & Governance * Oversee data integration across POS, CRM, eCommerce, mobile, and digital channels. * Ensure data quality, governance, and compliance with industry standards. * Drive adoption of cloud-based analytics platforms and scalable data models. Job Offer * An attractive salary package in the range of SAR 60,000 to SAR 65,000 annually. * Comprehensive benefits package (details to be confirmed). * Opportunity to work in a leadership role within a large organisation in the life science industry. * A permanent position based in Jeddah, offering stability and long-term career growth. * Access to cutting-edge analytics tools and technologies. If you are ready to take the next step in your career as a Director of Data Analytics (Loyalty), we encourage you to apply today.

A successful Director of Data Analytics (Loyalty) should have: * Minimum degree qualified, Masters is preferred, with past experiences in loyalty programs within retail, restaurant chain, banking or airlines. * 12+ years of experience in data analytics, with at least 5 years in leadership roles. * Exceptional communication and stakeholder management skills, with experience influencing C-level executives. * Strong expertise in retail, loyalty program design, CRM, and omnichannel analytics. * Proven success in customer segmentation, CLV modelling, and GTM strategy enablement. * Proficiency in cloud based analytics platforms, strong technical understanding of AI/ML methodologies. * Excellent business acumen with the ability to translate analytics into strategic recommendations.