- Identify, diagnose and resolve level-one Incidents.
- Supporting voice, data, video and other networking services
- Provide one-on-one end-user Incident resolution over the phone.
- Provide support for user authentication and application Incidents.
- Assists in the configuration of user desktop hardware, software and peripherals.
- Escalate users request (Software Tickets) to second level support if it was not solvable within the appropriate timeframe.
Skills
-Holding Diploma Degree in IT filed or related.
-Holding basic experience in IT field or relevant.
-Knowledge in trouble shooting skills.