Operational Supervision:

• Oversee the daily activities of the station to ensure smooth and efficient operations.
• Manage staff schedules, tasks, and workflow, ensuring adequate coverage for all shifts.
• Monitor equipment, facilities, and systems to ensure they are functioning properly.
• Ensure the station operates in compliance with health, safety, and environmental regulations.

Staff Management:

• Supervise and support station staff, providing training and guidance as needed.
• Conduct performance evaluations and provide feedback to team members.
• Manage attendance, discipline, and conflict resolution within the team.
• Organize regular team meetings to communicate updates, concerns, and operational changes.

Customer Service:

• Ensure that station services meet customer expectations and company standards.
• Address customer inquiries, complaints, and issues promptly and professionally.
• Maintain a positive, customer-centric atmosphere in the station.

Safety and Compliance:

• Enforce safety protocols, ensuring that all operations comply with company policies and legal regulations.
• Perform regular safety inspections and risk assessments.
• Respond to emergency situations, coordinate with emergency services, and ensure safety procedures are followed.

Inventory and Equipment Management:

• Ensure station equipment and resources (such as vehicles, tools, or broadcasting equipment) are properly maintained and serviced.
• Manage inventory levels and order supplies as needed.
• Ensure the correct use of resources and minimize waste.

Operational Reporting and Documentation:

• Prepare daily, weekly, and monthly operational reports for management review.
• Maintain accurate records related to station operations, including incident reports, maintenance logs, and staffing records.
• Monitor and report on key performance indicators (KPIs) for the station.

Problem Resolution:

• Act as the first point of contact for troubleshooting operational issues or customer complaints.
• Coordinate with relevant departments to address any equipment malfunctions, delays, or disruptions.
• Implement corrective actions to prevent reoccurrence of problems.

Collaboration with Other Departments:

• Work closely with other supervisors, managers, or departments to ensure cross-functional collaboration.
• Assist with strategic planning and decision-making related to station operations, such as process improvements and cost-efficiency.

Budgeting and Financial Oversight:

• Assist in managing the station's budget, including cost control and financial tracking.
• Help identify areas for cost savings and improved efficiency in operations.

Skills

Education and Experience:

• High School Diploma or Equivalent (required)
• Associate’s or Bachelor’s Degree in business management, operations, or related field (preferred)
• 7+ in FM management (Hard and Soft)
• Experience in the specific station environment (e.g., transportation, broadcasting, utilities) is a plus.

Skills:

• Leadership and Management: Ability to lead and motivate a diverse team, manage performance, and resolve conflicts.
• Communication: Strong verbal and written communication skills to interact with staff, customers, and management.
• Problem-Solving: Ability to address operational challenges and make decisions under pressure.
• Organizational Skills: Exceptional ability to multitask, prioritize, and manage time effectively.
• Customer Service: Excellent customer service skills with a focus on client satisfaction.
• Technical Knowledge: Depending on the station type, knowledge of relevant technology and systems (e.g., transportation scheduling systems, broadcasting equipment, utility systems).
• Safety Awareness: In-depth knowledge of health, safety, and environmental regulations and the ability to enforce them.
• Computer Proficiency: Experience with software such as Microsoft Office Suite, station-specific software, and scheduling systems.

Certifications (Optional):

• First Aid/CPR Certification
• Safety Management Certification
• Leadership/Management Training
• Industry-Specific Certifications (e.g., in transportation, broadcasting, etc.)