About the job

The Program Manager is responsible for overseeing and coordinating multiple projects, ensuring alignment with business goals, managing resources efficiently, and driving successful outcomes. This role involves working closely with cross-functional teams to deliver projects on time, within scope and budget. The Program manager will also identify and manage program risks, ensure effective communications between stakeholders.

Responsibilities:

• Program Planning and Strategy: Define program goals, establish milestones, and develop a roadmap that aligns with the organization’s strategic objectives. This includes creating frameworks to guide the program’s direction.
• Project Coordination and Oversight: Ensure that all projects within the program are aligned, managing interdependencies and coordinating resources across teams. They work closely with project managers to ensure smooth execution and delivery.
• Stakeholder Communication: Serve as a primary point of contact for stakeholders, providing updates on progress, addressing concerns, and managing expectations. They often present program updates to senior leadership and key stakeholders.
• Risk Management: Identify, assess, and mitigate risks that could impact program success. This includes anticipating challenges and developing contingency plans to ensure program objectives stay on track.
• Resource Allocation: Oversee the allocation of resources, both human and financial, across the program’s projects. They ensure that resources are used efficiently, and support team needs.
• Performance Tracking and Reporting: Monitor progress against milestones and goals, using KPIs and other metrics to assess performance. Regularly report on program health and outcomes, making adjustments as necessary to optimize results.
• Cross-functional Collaboration: Work closely with various departments, such as finance, marketing, and operations, to ensure program alignment and support. They often facilitate collaboration between project teams and departments to remove barriers.
• Continuous Improvement: Continuously assess the program’s effectiveness, seeking feedback and refining processes to improve efficiency, quality, and outcomes in future iterations.

Education and Experience:

• Bachelor’s degree in Telecom/Computer engineering and PMP/Prince2 certificate. PgMP or equivalent is a plus.
• At least 10 years of experience in program management, project managements or related roles.