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Guest Relation Agent

Pullman Kinshasa Grand hôtel - Saudi - Madinah Region
Employment: Full Time
Job Description

  • Perform anticipatory high level services.
  • Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
  • Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
  • Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
  • Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
  • Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
  • Contribute to a positive working environment.
  • Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
  • Increase ALL loyalty by being a champion and training other colleagues.
  • Communicate guest feedback to hotel management and department/division heads.
  • Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
  • Additional duties not mentioned above may also be requested by Supervisor/Manager.
Apply on the Job Website
Post date: 27 Rabi al-thani 1446 - 30 October 2024
Publisher: LinkedIn
Post date: 27 Rabi al-thani 1446 - 30 October 2024
Publisher: LinkedIn