Job Responsibilities:

• Customer Experience and Risk Management: Support the optimization of customer experience and risk management throughout the merchant transaction process on Keeta Takeaway.
• Customer Satisfaction Improvement: Work with frontline operations to understand business needs, help refine customer service processes, and reduce operational risks and customer complaints.
• Service Improvement Initiatives: Assist in managing initiatives aimed at enhancing the customer service process, identifying key challenges, and implementing solutions to increase efficiency.
• Complaint Resolution and Analysis: Participate in analyzing customer complaints, identifying critical issues, and improving processes to help the business team strengthen service capabilities.

Skills

Requirements:

• Strong problem-solving skills with a logical and analytical mindset, interested in using research and data to drive improvements.
• Good communication and collaboration skills, able to support cross-functional projects from planning to completion.
• Proactive, results-driven attitude with a desire to learn and grow.
• Interest in customer satisfaction strategies and gaining experience in service operations and continuous improvement.
• Internship experience or familiarity with the food delivery or location-based service industries is a plus.

Position Highlights:

• Opportunity to gain hands-on experience with a growing company and contribute to meaningful customer service enhancements.