- Answer incoming calls to the clinic with professionalism and courtesy.

- Provide initial information to visitors about the clinic's medical services and direct them based on their needs.

- Schedule appointments for visitors and manage bookings through the clinic's management system.

- Respond to visitor inquiries via phone, email, or in person, providing accurate and timely information.

- Manage and organize the reception area to ensure a welcoming and smooth experience for all visitors.

- Communicate effectively with the medical and administrative team to coordinate schedules and update records as necessary.

- Greet visitors upon arrival and guide them to the appropriate areas based on their appointments.

- Handle visitor complaints or inquiries and escalate them to management when needed.

- Prepare daily reports on the activities in the call center and reception area.

Skills

- High school diploma or equivalent at minimum; relevant diplomas are preferred.

- Previous experience in a call center or receptionist role (preferably in a medical or clinic setting).

- Excellent communication skills and the ability to interact with a wide variety of visitors.

- Fluency in Arabic, with good communication skills in English.

- Strong organizational skills and the ability to handle work pressure.