The Call Center Operator plays a crucial role in ensuring customer satisfaction and effective communication within the Facilities & Property Management sector. This position involves managing incoming calls, addressing customer inquiries, and providing support to enhance the overall customer experience. The ideal candidate will possess strong communication skills and a keen ability to resolve issues promptly and efficiently. As a Call Center Operator, you will be the first point of contact for clients, making it essential to represent the company positively and professionally.

Responsibilities:

1. Handle incoming calls and respond to customer inquiries in a timely manner.
2. Provide accurate information regarding services, pricing, and company policies.
3. Document customer interactions and maintain detailed records of inquiries and resolutions.
4. Assist in troubleshooting issues and provide effective solutions to customer problems.
5. Collaborate with other departments to ensure customer needs are met.
6. Follow up with customers to ensure their issues have been resolved satisfactorily.
7. Maintain a high level of professionalism and customer service at all times.
8. Participate in training sessions to improve skills and knowledge of company services.
9. Monitor and report on call metrics to identify areas for improvement.
10. Stay updated on industry trends and best practices to enhance service delivery.

Preferred Candidate:

1. Strong verbal and written communication skills.
2. Ability to work in a fast-paced environment.
3. Excellent problem-solving and critical-thinking abilities.
4. Customer-oriented mindset with a passion for helping others.
5. Proficient in using call center software and CRM systems.
6. Ability to work flexible hours, including evenings and weekends.
7. Team player with a positive attitude.
8. Multilingual abilities are a plus.
9. Strong organizational skills and attention to detail.
10. Ability to handle stressful situations calmly and effectively.

Skills

• Proficient in call center software and customer relationship management (CRM) systems.
• Strong communication skills, both verbal and written.
• Excellent listening skills to understand customer needs.
• Ability to multitask and manage time effectively.
• Strong analytical and problem-solving skills.
• Familiarity with facilities and property management services.
• Ability to work under pressure and meet deadlines.
• Basic knowledge of Microsoft Office Suite.