The Room Service Server plays a crucial role in delivering exceptional dining experiences to guests in a hospitality setting. This position requires a blend of excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. The Room Service Server is responsible for ensuring that guests receive their food and beverage orders promptly and accurately, contributing to the overall satisfaction of their stay. This role is temporary and is for a duration of one month. Candidates must be able to join immediately.

Responsibilities:

1. Take and process room service orders from guests, ensuring accuracy and attention to detail.
2. Deliver food and beverages to guest rooms in a timely manner, adhering to presentation standards.
3. Maintain cleanliness and organization of the room service area, including equipment and supplies.
4. Respond promptly to guest inquiries and requests, providing exceptional customer service.
5. Handle cash and credit transactions accurately, ensuring proper billing procedures are followed.
6. Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
7. Assist in menu planning and suggest daily specials to enhance guest experience.
8. Monitor guest satisfaction and address any concerns or complaints effectively.
9. Participate in training and development programs to enhance service skills.
10. Adhere to health and safety regulations, ensuring food safety standards are met.

Preferred Candidate:

1. Strong communication skills, both verbal and written.
2. Ability to work well under pressure and manage time effectively.
3. Previous experience in a similar role within the hospitality industry.
4. Excellent interpersonal skills with a focus on customer satisfaction.
5. Detail-oriented with a commitment to quality service.
6. Flexibility to work various shifts, including evenings and weekends.
7. Team player with a positive attitude and strong work ethic.
8. Basic knowledge of food and beverage service standards.
9. Ability to multitask and prioritize tasks efficiently.
10. Proficient in using point-of-sale (POS) systems.

Skills

• Exceptional customer service skills.
• Strong organizational abilities.
• Effective communication skills.
• Knowledge of food safety and hygiene standards.
• Ability to operate point-of-sale systems.
• Time management and multitasking capabilities.
• Basic knowledge of food and beverage pairings.
• Problem-solving skills to address guest concerns.