The Resort Manager is responsible for the overall day-to-day management and operation of the resort. The role ensures guest satisfaction, high-quality service delivery, and the smooth functioning of all resort departments. The Resort Manager oversees staff, coordinates guest services, manages budgets, and ensures compliance with health, safety, and local regulations.

Key Responsibilities:

• Operational Management:
• Oversee the daily operations of the resort, including front office, housekeeping, maintenance.
• Ensure that all departments are running efficiently and in compliance with the resort's standards.
• Implement and monitor service standards to maintain a high level of guest satisfaction.
• Guest Services:
• Ensure exceptional guest experiences by addressing complaints, resolving issues, and ensuring prompt service delivery.
• Staff Management:
• Lead, supervise, and motivate all resort staff across departments.
• Financial Management:
• Manage the resort’s budgets, revenue forecasts, and expenses.
• Optimize profitability through effective cost control and innovative strategies to enhance revenue streams.
• Review financial statements, sales reports, and occupancy rates regularly.
• Maintenance and Facilities:
• Ensure that the resort's property and facilities are well-maintained, clean, and up to standard.
• Coordinate maintenance and renovations as needed, keeping safety and guest comfort in mind.
• Compliance:
• Ensure that the resort complies with health and safety regulations, as well as local, regional, and national laws.
• Manage licenses, permits, and certifications required for operation.

Skills

Qualifications:

• Bachelor’s degree in hospitality management, business, or a related field (preferred).
• 2+ years of experience in hotel or resort management.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Financial acumen with experience managing budgets and revenue targets.
• Knowledge of local regulations and compliance standards.

Key Competencies:

• Leadership and problem-solving abilities.
• Strong organizational and multitasking skills.
• Flexibility and ability to adapt to changing circumstances.
• Customer-focused mindset.
• Ability to work under pressure, especially in high-demand seasons.