System Operation and Support:

• Daily Operations: Operate and manage Sonic Foundry software and hardware, ensuring smooth and efficient media production processes.
• Technical Support: Provide technical support for the Sonic Foundry system, addressing any issues related to software or hardware promptly.

Media Production:

• Content Management: Assist with the production and management of audio and video content, including editing, encoding, and publishing media files.
• Quality Assurance: Ensure that all media produced meets the required quality standards and adheres to organizational guidelines.

System Maintenance:

• Routine Maintenance: Perform routine maintenance on Sonic Foundry systems, including software updates, system backups, and general upkeep.
• Troubleshooting: Diagnose and resolve technical issues with Sonic Foundry software or hardware, coordinating with IT support or vendors if needed.

Documentation and Reporting:

• Record Keeping: Maintain accurate records of system performance, media production activities, and any technical issues encountered.
• Reporting: Provide regular updates and reports on system status, project progress, and any issues to the Sonic Foundry Supervisor.

Client and Stakeholder Interaction:

• User Support: Assist users with questions or problems related to Sonic Foundry systems, providing guidance and solutions as needed.
• Feedback Handling: Collect and address feedback from users to improve media production processes and system usage.

Compliance and Safety:

• Regulatory Compliance: Ensure that all media production and system management activities comply with relevant regulations and organizational policies.
• Safety Protocols: Follow safety protocols related to the use and handling of Sonic Foundry equipment and software.

Skills

Technical Expertise:

• Sonic Foundry Knowledge: Strong understanding of Sonic Foundry software and media production technologies.
• Technical Skills: Proficiency in using and troubleshooting Sonic Foundry systems for audio and video editing and content management.

Problem-Solving:

• Troubleshooting: Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
• Analytical Skills: Ability to analyze system performance and implement solutions to improve functionality.

Communication:

• Effective Communication: Strong verbal and written communication skills for interacting with users, team members, and stakeholders.
• Customer Service: Ability to provide high-quality support and assistance to users.

Organizational Skills:

• Time Management: Ability to manage multiple tasks and priorities effectively.
• Attention to Detail: High level of attention to detail in media production, system maintenance, and troubleshooting.

Educational Background:

• Education: Associate’s degree or technical certification in Media Production, Audio Engineering, Information Technology, or a related field.
• Experience: Relevant experience in media production and system support, with hands-on experience using Sonic Foundry software.