As a Call Center Agent, you will be responsible for handling inbound and outbound calls in a professional and efficient manner. You will provide excellent customer service and ensure customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information. Your role will also involve maintaining customer records, updating databases, and following call center scripts and protocols. English is a must for this role.
Responsibilities:
- Answering incoming calls and responding to customer inquiries in a timely manner
- Providing accurate information about products and services
- Handling customer complaints and resolving issues
- Processing orders, forms, and applications
- Updating customer records in the database
Preferred Candidates:
- Speaks good English
- Excellent communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to multitask and prioritize
Skills
- High Level of English
- Excellent verbal and written communication skills
- Customer service-oriented
- Strong problem-solving abilities
- Ability to work well in a team
- Attention to detail