Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose: To sell and promote company products and services in line with the guidelines and policies defined by the company, to achieve the sales targets determined by company.

Delivering results 

• Achieve quantitative and qualitative targets as set by the company

Customer Satisfaction

• Build customer loyalty through excellent customer experience
• Promote Vodafone products and services according to commercial priorities.
• Take ownership on improving customer experience with the company (complains follow up)
• Implement company procedures and policies in a correct manner

Administration

• Ensure correct archiving of documents and forms
• Inform on any mal-functioning of all operations in shops

Core competencies, knowledge and experience:

Education / Experience

• Business university degree preferred
• Experience in sales

Specific Knowledge

• Excellent communication skills
• Ability to explain all the information confidentiality and clearly
• Ability to work within the target set
• Demonstration of customer focus providing excellent customer service.
• Ability to perform within a group
• Good command of Albanian language. English preferred.
• Good understanding and usage of new technologies and trends.
• Good knowledge in Microsoft office programs

Business Understanding

• Good understanding of the area
• Understanding of the telecom business
• Understanding of the telecom market and applications

Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential. 

Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.

We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

• All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
• Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
• Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
• Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
• And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma