About the Role

Saudi Xerox is seeking an Account Manager Sales to join their team in Makkah, covering Jeddah and Makkah cities. This full-time role focuses on managing and growing key accounts by fostering strong client relationships and identifying new business opportunities. The position requires 2-5 years of relevant experience.

Role Purpose

The primary purpose of this role is to manage and expand key client accounts. This involves maintaining strong relationships, identifying opportunities for upselling and cross-selling across hardware, software, and solutions, and collaborating with internal teams to ensure high customer satisfaction, retention, and new business growth.

Key Responsibilities

• Develop and implement account plans for major clients to support revenue growth and long-term customer retention.
• Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings, including archiving and content management.
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.
• Oversee the day-to-day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.
• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.
• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.
• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.

Experience and Qualifications

• 2-5 years of experience in account management or sales.
• Demonstrated ability to manage client relationships and drive business growth.
• Experience in identifying upselling and cross-selling opportunities.

Work Environment

This is a full-time position based in the Makkah region, with responsibilities covering both Jeddah and Makkah cities. The role involves working closely with various internal teams to deliver comprehensive solutions to clients.