Assistant Restaurant Manager at The Ritz-Carlton

The Ritz-Carlton is seeking an Assistant Restaurant Manager for a full-time position. This role involves assisting in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service where applicable. The Assistant Restaurant Manager will contribute to menu planning, maintain sanitation standards, and support servers and hosts during peak meal periods. The position requires 2-5 years of experience.

Role Overview and Company Culture

The Assistant Restaurant Manager is responsible for continually improving guest and employee satisfaction, identifying training needs, and implementing development plans. At The Ritz-Carlton, a Marriott International brand, the "Gold Standards" guide daily operations, ensuring exceptional luxury service. These standards, including the Employee Promise, Credo, and Service Values, are foundational to the brand's global reputation in hospitality. The company is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment.

Key Responsibilities

• Address employee questions and concerns.
• Monitor employee performance to ensure expectations are met and provide feedback.
• Assist in supervising daily shift operations and oversee the restaurant in the absence of the Director of Restaurants or Restaurant Manager.
• Communicate departmental goals clearly and consistently in meetings.
• Ensure employees have proper supplies, equipment, and uniforms.
• Communicate food quality and service level issues to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures, including local laws for alcohol beverage service.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as needed, including opening and closing shifts.
• Interact with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Encourage excellent customer service and handle guest problems and complaints, escalating as necessary.
• Set a positive example for guest relations and assist in reviewing comment cards and guest satisfaction results with employees.
• Supervise ongoing training initiatives and utilize available on-the-job training tools.
• Communicate performance expectations and provide ongoing coaching and counseling to employees.
• Provide information to supervisors, co-workers, and subordinates.
• Analyze information and evaluate results to solve problems.
• Recognize good quality products and presentations.

Required Experience

• A minimum of 2-5 years of experience in a relevant hospitality role.

Work Environment and Commitment

This is a full-time position within The Ritz-Carlton, part of the Marriott International portfolio. The role involves working in an environment dedicated to delivering luxury service and upholding established "Gold Standards." The company fosters a culture where associates are empowered to be creative, thoughtful, and compassionate, contributing to a global team that values diverse talents and experiences.