Responsibilities Provide onsite technical support for video conferencing and collaboration rooms. Prepare, test, and support meeting rooms before scheduled and critical meetings. Troubleshoot cameras, codecs, microphones, speakers, displays, and room-control systems. Support Microsoft Teams Rooms, Logitech MTR, and Poly video conferencing systems. Troubleshoot AV, connectivity, content-sharing, and presentation issues. Perform equipment installation, configuration, replacement, and preventive maintenance. Provide immediate onsite support during urgent incidents and VIP/critical meetings. Create and update incidents and service requests through the ITSM platform. Coordinate with Network, Infrastructure, Security, and vendor teams for complex issues. Support approved firmware/software upgrades and equipment lifecycle activities. Maintain equipment inventory, technical records, and troubleshooting documentation.
Requirements3+Yrs. of hands-on Video Conferencing / AV / Collaboration experience. Experience with Microsoft Teams / Teams Rooms. Experience with Poly video conferencing systems and codecs. Good knowledge of AV equipment, cameras, microphones, speakers, and displays. Basic IP networking and connectivity troubleshooting. Experience with room-control and content-sharing technologies. Familiarity with Crestron, QSC, Shure, Bose, Logitech MTR, Ben Q or similar AV technologies is an advantage. Experience with AV equipment installation, cabling, and configuration. Strong troubleshooting, documentation, and user communication skills. Diploma or Bachelor’s degree in IT, Computer Engineering, Electronics, Telecommunications, AV Technology, or related field. Microsoft Teams, Poly, AV, or relevant certifications are an advantage. Onsite presence in Riyadh is mandatory. Willingness to support critical meetings and participate in on-call support when required.