Answer in-room dining calls promptly and courteously

Take and accurately record guest food and beverage orders

Confirm room numbers, order details and special requests

Assist guests with menu selections and provide recommendations

Explain menu items, ingredients and available options when required

Enter orders accurately into the POS system

Communicate dietary requirements and allergies to the kitchen team

Coordinate with kitchen and service teams to ensure timely order delivery

Follow up on orders to ensure guest satisfaction

Handle guest inquiries, requests and complaints professionally

Promote additional food and beverage items where appropriate

Maintain accurate order records and guest preferences

Follow hotel service, hygiene and safety standards

Maintain a professional and friendly telephone manner

Desired Candidate Profile

• Proven customer service experience in a hospitality or food service environment
• Excellent verbal communication and interpersonal skills
• Proficiency with point-of-sale systems and basic computer literacy
• Ability to multitask and manage multiple orders simultaneously
• Professional phone etiquette and courteous demeanour
• Knowledge of fine dining service standards and menu terminology
• Multilingual capabilities, particularly Arabic and English
• Ability to work in a fast-paced environment while maintaining composure
• Familiarity with dietary restrictions and food allergies