About The Ritz-Carlton

The Ritz-Carlton, a distinguished brand within Marriott International, is recognized globally for its luxury hospitality and commitment to service excellence. With over 100 award-winning properties worldwide, the company focuses on delivering high standards of guest care. The Ritz-Carlton operates on its foundational "Gold Standards," which guide daily operations and define its culture.

The Role: Order Taker - Room Service (Saudi National)

The Ritz-Carlton is seeking a full-time Order Taker for Room Service in Riyadh, specifically for Saudi Nationals. This role is integral to delivering exceptional guest experiences by upholding The Ritz-Carlton's renowned Gold Standards. Candidates should possess 0-1 years of relevant experience.

Key Responsibilities

• Take room service orders over the phone and answer questions on menu selections, coordinating with kitchen staff as needed.
• Address guest inquiries or concerns regarding menu items, including wine origin, vintage, and style.
• Place and log callbacks for room service orders and notify guests and management of service delivery delays.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transactions in the MICROS system at the time of order and complete all closing reports, including MICROS reports.
• Process all payment methods accurately.

General Expectations

• Adhere to all company, safety, and security policies and procedures, reporting accidents, injuries, or unsafe conditions to management.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, and assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate professionally using clear language and appropriate telephone etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Ensure adherence to quality expectations and standards in all tasks.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Our Commitment

Marriott International is an equal opportunity employer, dedicated to fostering an environment where the unique backgrounds of its associates are valued. The Ritz-Carlton believes in empowering its Ladies and Gentlemen to be creative, thoughtful, and compassionate, setting the standard for luxury service worldwide. Joining The Ritz-Carlton means becoming part of a global team within Marriott International, where associates are encouraged to develop professionally and contribute to a culture driven by the Gold Standards, including the Employee Promise, Credo, and Service Values.