You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter rooming lists while ensuring accuracy, as required
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Liaise with Sales and other departments as required
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Desired Candidate Profile

• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Understanding of Ultra-Luxury guest expectations and brand alignment.

Experience in project coordination, scheduling, and document control.

A proactive, anticipatory approach with a strong sense of ownership and accountability.

Impeccable grooming and personal presentation aligned with Luxury standards.

Experience is an asset

Prior experience working with Opera or a related system

Fluency in English and Arabic, additional languages are a plus