Company Description Elite Auto Distribution is an automotive distributor of CHERY-OMODA-JAECOO focused on delivering reliable vehicles and high-quality aftersales support. The company serves a diverse customer base, partnering with OEMs and service centers to ensure consistent standards and efficient operations. Elite Auto Distribution emphasizes customer satisfaction, responsive service, and long-term relationships. Team members are encouraged to contribute ideas, collaborate across functions, and maintain a professional, inclusive work environment. Role Description The Aftersales Manager is a full-time, on-site role based in Riyadh, responsible for overseeing post-sale customer support and service operations. The role includes managing service teams, coordinating repair and maintenance activities, and ensuring timely resolution of customer issues. The Aftersales Manager monitors service performance, analyzes data to improve processes, and implements strategies to increase customer satisfaction and retention. Daily tasks involve working closely with sales and technical teams, supervising warranty and parts operations, and maintaining compliance with company policies and manufacturer standards. The role also includes preparing reports, forecasting aftersales revenue, and supporting continuous improvement initiatives across the service network. Qualifications Strong focus on Customer Satisfaction and Customer Service, with a proven ability to handle escalations and build long-term customer relationships. Experience in Aftersales operations, including service, parts, and warranty management within the automotive or related industry. Solid Analytical Skills to interpret service data, KPIs, and customer feedback, and to drive operational improvements. Sales-oriented mindset, with the ability to identify upselling opportunities for services, maintenance plans, and parts. Relevant bachelor’s degree in Business, Engineering, Automotive Technology, or a related field; equivalent experience may be considered. Demonstrated leadership skills, including team management, coaching, and performance development in a service environment. Effective communication and negotiation skills, with the ability to collaborate across departments and with external partners. Familiarity with service management systems, CRM tools, and standard automotive aftersales processes. Ability to work on-site in Riyadh and manage multiple priorities in a fast-paced, customer-focused setting.