About Blacklane and the Role

Blacklane GmbH is seeking a Junior Quality and Training Specialist to join its KSA Operations team in Riyadh. This full-time role is designed for individuals with 0-1 years of experience, focusing on supporting chauffeur partners to deliver Blacklane's established quality standards and an elevated guest experience.

Role Purpose and Contribution

The Junior Quality and Training Specialist will play a key role in maintaining Blacklane’s training and quality standards within KSA. This involves coordinating training activities, supporting quality checks, and utilizing operational feedback and data to identify opportunities for service improvement. The position directly contributes to ensuring a safe, reliable, and premium guest experience.

Key Responsibilities

• Support the delivery and coordination of chauffeur training programs in KSA.
• Help prepare and update training materials in English and Arabic across key chauffeur competency areas.
• Coordinate training sessions, attendance tracking, and follow-up actions with chauffeurs and operational partners.
• Work directly with chauffeurs in the field to support practical training and reinforce service standards.
• Assist with quality audits, spot checks, and follow-up documentation.
• Review performance trends and operational feedback to identify recurring quality gaps.
• Share observations and improvement ideas with the team to help strengthen training content and quality processes.
• Support partners in understanding Blacklane’s service expectations and training requirements.
• Promote a culture of teamwork, respect, accountability, and continuous improvement.
• Collaborate closely with your Team Lead and cross-functional stakeholders on day-to-day quality and training topics.

Required Qualifications and Skills

• 0-1 years of relevant professional experience.
• A clear commitment to quality, professionalism, and delivering high service standards.
• An interest in operational execution and field-based work.
• Excellent attention to detail and a structured way of working.
• Confidence working with data in a practical way to spot trends and support decisions.
• Good organizational and communication skills, with the ability to manage multiple tasks effectively.
• Well-developed interpersonal skills and cultural sensitivity when working with diverse groups.
• The ability to give clear guidance, provide constructive feedback, and build positive working relationships.
• A willingness to learn, take ownership of your area, and grow within a dynamic operations environment.

About Blacklane GmbH

Blacklane works with thousands of professional chauffeurs around the globe, who are integral to delivering its quality standards daily. Operating in over 50 countries, Blacklane's mission is to become the world’s leading premium, global chauffeur service by prioritizing reliability, innovation, and first-class service. The company is also at the forefront of sustainable mobility efforts, continuously working to reduce its operational impact on the planet.

Application Information

This full-time position in Riyadh offers an opportunity to contribute to Blacklane's operations. Qualified candidates are encouraged to apply.