Job description

We’re always looking for new ways to raise the bar. So we’re searching for a Guest Experience Agent with a passion for delivering exceptional service and creating memorable experiences for every guest from arrival to departure.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Welcoming guests and delivering a friendly, efficient, and personalized service

● Assisting guests with check-in, check-out, and handling enquiries and requests

● Resolving guest concerns promptly to ensure complete guest satisfaction

● Promoting hotel facilities, services, and local attractions to enhance the guest experience

● Coordinating with other departments to ensure seamless guest service

● Maintaining accurate guest records and following hotel policies and procedures

What We Need from You:

● High school diploma or equivalent; hospitality qualification preferred

● One or more years of experience in Front Office, Guest Services, or a customer service role, preferably in a hotel environment

● Strong communication and interpersonal skills

● Passion for delivering exceptional guest service

● Good command of written and spoken English required

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma