Receive maintenance requests via telephone, email, work order systems, or in person. Assign work orders to the appropriate engineering or maintenance technicians with front oiffce Monitor the progress of work orders and follow up to ensure timely completion. Communicate work order status and estimated completion times to requestors. Maintain accurate records of maintenance requests, completed work, and outstanding issues. Coordinate with engineering staff, housekeeping, security, and other departments to ensure efficient service delivery. Escalate emergency maintenance issues to supervisors or the Engineering Manager immediately. Prepare daily work order reports and maintenance logs. Ensure all documentation is completed in accordance with company policies and procedures. Maintain confidentiality of operational information and provide professional customer service at all times.

Desired Candidate Profile

High school diploma or equivalent; additional administrative or technical training is an advantage. Previous experience in facilities management, engineering administration, hospitality, or customer service is preferred. Experience using CMMS or maintenance management software is an advantage.