Role Purpose:Lead the implementation of an integrated management system (Food Safety, Quality, Hygiene, etc.) to improve overall performance and foster a quality mindset across downstream operations.
Key Accountabilities:Daily Operations:Participate in daily performance review meeting (Short Interval Management), Resolve daily non-conformities with Quality Engineers. Contribute to, organize and manage Problem-Solving Group P. S. G to resolve any quality issues in the specified area and follow up on the progress of issues across the plant. Eliminate critical problems using the PDCA methodology. Manage Consumer Complaints. Identify opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’ to improve business processes, cost efficiency and productivity. Quality mindset building:Validate all quality aspects of projects to ensure implementation of quality standards in coordination with the Quality Assurance Section. Ensure implementation of quality standards (online quality checks, HACCP, ISO 22000, FSI, sampling plan, etc…) with the Quality Engineers. Promote Risk Assessment and “Built-in Quality” in all plant projects: productivity, new products, and new equipment. Recommend improvements or develop quality standards on standard operating procedures Ensure that downstream operations (branches, warehouses, and GCC) are supported in terms of quality requirements and maintain the required quality standards. Ensure the implementation of proper market store checks on market. Support GCC quality requirements in cooperation with the relevant Quality Engineer.
Neptune/Triton sanitation program :Develop Neptune/Triton audit plan according to guidelines, also ensure implementation and follow up on Implementation. Review the closure of all findings in all areas. Oversee adherence of the compliance with the annual plan.
Consumer Complaints management:Develop and manage proper tracking for all consumer complaints. Monitor the complaint closure rate and ensure implementation of action plans for all Consumer complaints Participate in investigation of all consumer complaints. Analyze consumer complaints by number, type, trends, etc to recommend improvements. Follow up and close GCC consumer complaints. Continuous improvement:Participate in and encourage involvement in operational excellence program through implemented improvement initiatives to achieve world-class manufacturing through productivity, people engagement, working environment, growth, and Quality ideas. People Management :Provide formal and informal feedback to subordinates in order to ensure their continuous development. Organize training sessions and coach plant teams for daily quality management, particularly First Line Managers. Coaches Front Line Managers and Quality engineers regarding quality, food safety and problem solving. Policies, Processes & Procedures:Implement approved departmental policies, processes, and procedures so that work is carried out in a controlled manner. Follow standard operational procedures (SOPS) to ensure that all assigned tasks are carried out in a safe manner with good quality as per specified standards mentioned in SOP. Reporting:Ensure that all departmental reports are prepared in a timely manner, and accurately and meet the company and department requirements, standards, policies and procedures.
Safety, Quality & Environment:Report near misses and safety risks on time through safety tags. Ensure LOTO application during troubleshooting and plant activities for routine and non-routine tasks. Ensure compliance with GMP, personal hygiene, housekeeping, equipment cleaning, floor cleaning, zoning, and 5S standards on a daily basis. Adhere to all Food Safety System standards. Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
Education and Certification Requirements:Bachelor’s degree in chemical/Micro or Industrial Engineering, Food Technologies or equivalent. Experience, knowledge, expertise:5 - 7 years of relevant experience in Quality and/or Operations with managerial skills. Industry / Sub-Industry:FMCG / Dairy / Juice / Food Skills Requirement:Communication Skills Training Skills Leadership skills Problem Solving Skills Writing, Reading and Speaking English (Very Good to Fluent)