Job description

About the Role:

The Warranty Supervisor based at our Al Khobar HQ will lead and manage end-to-end OEM warranty operations, ensuring timely claim processing, compliance with manufacturer standards, and continuous improvement of warranty processes. You will oversee a team of warranty specialists, drive root cause analysis initiatives, and deliver clear reporting to senior management.

• Oversee the daily administration of OEM warranty claims and processes
• Manage and submit warranty claims through various OEM portals
• Ensure compliance with OEM warranty policies and conduct regular technical audits
• Perform root cause analysis on warranty failures and drive corrective actions
• Monitor warranty performance metrics and produce detailed reports for stakeholders
• Collaborate with service, parts, and finance teams to streamline warranty workflows
• Train, mentor, and evaluate the performance of warranty staff
• Liaise directly with OEM representatives to resolve complex warranty issues

• 7–9 years of experience in OEM warranty administration and claim management
• Proficiency with OEM portals and ERP/DMS systems for warranty processing
• Demonstrated expertise in root cause analysis and technical auditing
• Strong knowledge of warranty compliance standards and best practices
• Advanced reporting skills, including data analysis and presentation
• Excellent written and verbal communication skills in English and Arabic

• Bachelor’s degree in Engineering, Business Administration, or related field
• Certification in quality management, automotive warranty, or related discipline
• Hands-on experience with major ERP/DMS platforms (e.g., SAP, Oracle)
• Familiarity with Lean Six Sigma or similar continuous improvement methodologies
• Previous leadership experience within a warranty or service department

Skills

General Skills