Job Description

Roles & Responsibilities

Job summary: The Head of Operations (HO Operations) is responsible for the end-to-end operational performance of the subsidiary, covering spares distribution, technical support, training, Part 145 maintenance/repair activities, equipment repair, and contract management. The role ensures operational excellence, regulatory compliance, and a strong safety culture while supporting the development of multi-service support offers to customers across the region.

Job Responsibilities:

• Operations Leadership
  • Lead and coordinate all operational functions: spares distribution, technical support, Part 145 workshop, equipment repair, and training delivery
  • Ensure operational plans are aligned with the subsidiary's business objectives and customer commitments
  • Drive performance through clear KPIs, structured governance, and regular operational reviews
• Part 145 & Technical Support
  • Ensure the Part 145 maintenance organization operates in full compliance with applicable civil/military airworthiness regulations
  • Oversee technical support activities, ensuring timely and quality resolution of customer technical requests
  • Maintain strong relationships with airworthiness authorities and Airbus Helicopters engineering support
• Spares & Equipment Repair
  • Ensure efficient spares distribution processes, inventory accuracy, and on-time delivery performance
  • Oversee equipment repair operations, ensuring turnaround times and quality standards are met
• Training
  • Ensure training programs (technical, operational) are delivered to required standards and support customer capability development
  • Coordinate with training partners/academies as relevant
• Contract Management & Support Offers
  • Oversee contract execution, ensuring deliverables, SLAs, and commercial terms are met
  • Support the development and structuring of multi-service support offers (bundled MRO, training, spares, technical support packages) in collaboration with Sales/Business Development
• Safety Culture & Structure
  • Champion a strong, visible safety culture across all operational activities technical, workshop, and training environments
  • Ensure robust risk management, incident reporting, and continuous improvement processes are in place
  • Build and maintain structured, documented processes and procedures across all operational domains, ensuring consistency, auditability, and scalability as the organization grows
  • Lead by example on compliance, discipline, and rigor in day-to-day operations
• People Management
  • Manage, coach, and develop operational team leads and their teams
  • Foster a culture of accountability, collaboration, and continuous improvement

Desired Candidate Profile

Requirements:

• Strong experience in Support & Services ideally in Aeronautics.
• Significant experience in MRO/aviation operations management, ideally in a helicopter or complex technical environment
• Strong knowledge of Part 145 requirements and airworthiness regulatory frameworks
• Proven track record leading multi-disciplinary operational teams (technical, logistics, training)
• Experience in contract management and support of commercial/service offer development
• Demonstrated commitment to safety culture and structured operational management
• Strong leadership, organizational, and stakeholder management skills
• Good Communication skills
• Strong network internal and external
• This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.