Job Description

Roles & Responsibilities

Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency. Oversee repair, maintenance, installation, and technical support activities. Ensure timely completion of service requests and achievement of service KPIs. Manage and develop a team of service engineers, technicians, and support staff. Monitor branch performance, productivity, and customer satisfaction levels. Handle escalated customer complaints and implement corrective actions. Control branch expenses and ensure achievement of revenue and profitability targets. Manage spare parts inventory and ensure stock availability and accuracy. Ensure compliance with company policies, quality standards, and safety regulations. Prepare branch performance reports and provide recommendations for continuous improvement. Coordinate with sales, logistics, and headquarters teams to enhance service operations. Drive operational improvements to increase efficiency and customer experience.

Desired Candidate Profile

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in repair, maintenance, service operations, or technical support functions.
• Minimum 3 years of leadership or branch management experience.
• Strong knowledge of service center operations and maintenance processes.
• Experience managing technicians, engineers, and cross-functional teams.
• Strong customer service and complaint management skills.
• Excellent leadership, communication, and problem-solving abilities.
• Experience managing budgets, operational costs, and service KPIs.
• Proficiency in Microsoft Office and ERP/Service Management systems.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Lean, Six Sigma, or process improvement certification.
• Experience with field service management systems.
• Familiarity with LG Electronics products and service standards.
• Strong analytical and reporting skills.
• Knowledge of Saudi market service operations and customer expectations.
• PMP, ITIL, or other relevant professional certifications.