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Quality, Safety & Impact Assurance Manager

On-site Full Time

Confidential Government -

Saudi , Jeddah

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Job Details

Employment Full Time

Category Administration

Industry Government Administration

Summary Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
Key Responsibilities Develop and manage quality standards and service delivery frameworks Ensure health, safety, and risk management compliance Monitor service performance and customer experience metrics Lead audits, inspections, and continuous improvement initiatives Analyze feedback and implement corrective and preventive actions (CAPA) Produce performance dashboards and executive reports
Experience5–10 years of experience in quality, operations, or service excellence Experience in service-based or project-based environments Prior exposure to quality management, HSE, or customer experience is required
Education Bachelor’s degree in Business Administration, Engineering, Quality Management, or related field Master’s degree is a plus
Certifications (Preferred) ISO 9001 Lead Auditor Six Sigma (Green Belt or Black Belt) NEBOSH / IOSH or equivalent safety certification Certified Quality Manager (CQM) or similar