Job Description

Roles & Responsibilities

To lead the Clinic care delivery as unit, part of a cluster-based operating model, to ensure lifeenhancing renal care, deeply rooted in Diaverum s True Care culture; Competence, Passion and Inspiration.

Key Responsibilities:

Business Performance financial and clinical value Monitor and deliver patient volumes and treatment targets in line with budget and cluster growth plans. Ensure financial sustainability through disciplined budgeting and whole-team contribution in collaboration with Head of Cluster as well as driving EBITDA goals and clinic margin through cost control, forecasting, and efficient scheduling.

Analyze IPPS scores and ensure clinical performance is contributing to both care and financial outcomes.

Care Excellence safe and patient centered care Ensure clinical excellence as per the clinical protocols and medical managements supported by d.IMS with all applicable Policies and Procedures governing the care delivery model of Diaverum. Recommend to the governing body any required new or updated Policies and Procedures.

Ensure compliance with infection control policies as well as quality and patient safety standards. Proactively manage incidents and sentinel events through immediate Diaverum risk management tools as well as reporting and resolution through incident reporting system. Action on patient feedback through all patient experience platforms including Diaverum and 937 MoH system with the active work to close feedback loops, ensuring patients and their families feel heard and supported. Champion patient engagement by driving the adoption and utilization of patient digital platforms (e.g., d.Care app) and closing feedback loops Ensure implementation of d.CAT audit preparedness, findings, follow-up on completing identified clinic improvement plans. Ensure full implementation of the Diaverum Patient Care Evaluation, including Individual Patient Performance Score (IPPS), Health-related Quality of Life (HrQoL), and Patient Perception of Care (PPC); this includes reviewing results, developing action plans, engaging the care team, executing improvements, and monitoring progress for continuous patient-centered care. Take full responsibility for the effective use and integration of Diaverum s digital clinical systems, including d.CARE, iRIMS, Treatment Guidance System (TGS), clinical dashboards (Power BI), and the Incident Management platform, ensuring they are embedded in daily operations to support clinical excellence and operational performance.

Operational Excellence efficient and reliable service Deliver reliable, safe care by maximizing uptime and infrastructure and facility readiness, aligned with our standardized care approach and regulatory requirements including licensing compliance. Manage Prime Cost and its related elements as per budgeted needs per clinic and patient/treatment Oversee service level agreement as per contractual obligations manage clinical, operational and manpower requirements to mitigate through preventive actions and avoid possible unwarranted contractual and financial implications (warnings and penalties) Maintain uptime of medical equipment; machines and water systems (RO units) including reporting breakdowns swiftly as well mitigating possible risks and disruptions before they impact care. Manage supply chain coordination and reporting stock-related disruptions swiftly as well mitigating possible risks before they impact care. Ensure clinic environment and look and feel, reflecting Diaverum s care standards and brand guidelines including but not limited to cleanliness, layout, and patient-facing aesthetics, in line with audit readiness and Brilliant Basics expectations. This include monitoring the condition of furniture, walls, signage, and initiating corrective actions in coordination with Facility Management. Act as the primary contact for operational issues within the clinic, working closely with Facility Management, IT, and other support functions. Ensure accuracy, completeness, and timely submission of all clinic reports, dashboards, and regulatory data, including internal KPIs and Ministry of Health (MoH) reporting systems. This include timely response to MoH of patient complaints or other government inquiries as a first line of contact, in coordination with the Cluster leadership. Follow up on clinic licenses (MoH, Civil Defense, Municipality) and ensure timely renewals. Lead the implementation of contingency plans at the clinic level in collaboration with Cluster leadership. Timely closure of audit and inspection findings and maintain overall compliance readiness.

People and Talent productive and future ready Foster an inclusive, empowering culture characterized by True Care values. Recognize and celebrate staff achievements, invest in their development, and ensure a robust learning environment in line with the Management By Objectives (MBO) Lead and retain a stable team with minimal turnover and unplanned absences. Participate in staff selection , ensure smooth onboarding of the new staff, support development plans and ensure all team members meet training hours. Promote diversity and increase female leadership opportunities. Model digital behavior and support the team in enhancing digital literacy and adopting Microsoft 365 as well as other digital tools.

Qualifications:

Minimum Requirements:

Bachelor s degree in Clinical Profession, Healthcare Administration, or a related field 5+ years of experience in clinical or healthcare operations, including at least 2 years in a leadership role Fluency in English (written and verbal); Arabic is an advantage.

Preferred Requirements : Master s degree in Healthcare Management or Business Administration or a related field Experience in dialysis care, renal care, or chronic disease services Familiarity with Saudi health system stakeholders including Ministry of Health, Health Holding Company and Saudi Central Board For Accreditation Of Healthcare Institutions (CBAHI).

Mindsets and Attributes: Strong sense of business and operational ownership as well as patient and employee centric leadership Able to lead under pressure with focus on execution and results Digital-first mindset with high adaptability to systems and tools Committed to developing others and maintaining a safe, high-performing clinic culture

Desired Candidate Profile

Minimum Requirements:

Bachelor s degree in Clinical Profession, Healthcare Administration, or a related field 5+ years of experience in clinical or healthcare operations, including at least 2 years in a leadership role Fluency in English (written and verbal); Arabic is an advantage.

Preferred Requirements : Master s degree in Healthcare Management or Business Administration or a related field Experience in dialysis care, renal care, or chronic disease services Familiarity with Saudi health system stakeholders including Ministry of Health, Health Holding Company and Saudi Central Board For Accreditation Of Healthcare Institutions (CBAHI).

Mindsets and Attributes: Strong sense of business and operational ownership as well as patient and employee centric leadership Able to lead under pressure with focus on execution and results Digital-first mindset with high adaptability to systems and tools Committed to developing others and maintaining a safe, high-performing clinic culture

Digital and Technical Proficiency: Proficient in using Microsoft Teams, Power BI, Excel, and Diaverum healthcare management Capable of interpreting dashboards and operational KPIs in a healthcare context