About the Presales Lead/Solution Architect Role

******** is seeking a technically proficient Presales Lead/Solution Architect to join our team in the Middle East and Africa region. This full-time role is a strategic partnership with the Regional Director, focused on driving expansion and implementing our diagnostic AI solutions. The position requires 5-10 years of experience and plays a key part in strengthening our technical presence, achieving measurable outcomes, and building trusted customer relationships.

Role Context and Mission

******** is dedicated to advancing healthcare through AI-driven diagnostic tools. Our mission is to scale global healthcare capacity and improve patient care by providing clinicians with AI co-pilots. This role is integral to our rapid global growth, contributing to the successful deployment and adoption of our technologies across the region.

Key Responsibilities

• Provide presales expertise to understand customer environments and workflows, identifying optimal solutions.
• Deliver technical expertise during the sales process, demonstrating product features, capabilities, and benefits.
• Develop and present personalized demonstrations, proofs of concept, and prototypes tied to ******** technologies.
• Contribute significantly to sales proposals, RFP, and Tender processes for assigned regions.
• Deploy ******** solutions, including software installation, configuration, and system testing.
• Collaborate with healthcare industry vendor partners to create and maintain integrations.
• Design and implement integrations using standards such as RESTful APIs and HL7.
• Maintain and manage test environments for problem replication.
• Communicate project requirements to customers and internal teams.
• Work with Project Managers to ensure timely project delivery.
• Plan and train customer staff on the deployment of ******** solutions.

Required Qualifications and Experience

• 5+ years of service experience in healthcare informatics and/or medical imaging informatics technologies.
• Multiple years of experience working directly with external customers.
• Experience installing and maintaining Linux operating systems.
• Knowledge of networking concepts including DNS, TCP/IP, and SSL.
• Fluency in English.
• Willingness to travel, including internationally.
• Experience and/or knowledge of case management tools (*, Salesforce Service Cloud, Jira) and knowledge base tools (*, Confluence, SharePoint).

Additional Skills and Characteristics

• Experience with healthcare information protocols, standards, and systems (*, HL7, DICOM, PACS, EHR, RIS).
• Familiarity with AWS and VMWare (certifications are a plus).
• Experience with healthcare workflow engines (*, Nextgen Connect).
• Experience with containerization platforms (*, Docker, Kubernetes).
• Experience with SQL databases (*, PostgreSQL, MySQL).
• Experience with Git or other version control systems.