Job Description
Roles & Responsibilities
Handle requests from the support team and colleagues (basic problem analysis); Identify and report bugs; Standardize solutions, prepare and update documentation for L1 and L2 teams; Analyze technical issues and create development tasks for fixing them; Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements); Automate routine tasks.
Desired Candidate Profile
Experience working with Jira; Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy); Experience with monitoring and logging tools (Datadog, Grafana, Kibana); Knowledge and practical use of administrative automation tools; English at a level sufficient for written communication and reading technical documentation (B2); Understanding of software development principles; Experience writing simple SQL queries.
Nice to have: Experience with Google Cloud; Experience with Google Apps Script; Scripting skills (Bash, Python, Go); Understanding of ITIL processes; Basic knowledge of FinTech Jira administration experience. Experience at a startup.