Job Description

Roles & Responsibilities

Duties and Responsibilities

• Design and implement protocol and hospitality processes for national team officials and representatives

• Plan and manage hospitality zones dedicated to national teams, including access rules, services, and daily operations

• Support the accreditation process for national team officials in coordination with central accreditation teams

• Oversee official protocols, formal engagements, and on-site etiquette aligned with ENC and local requirements

• Manage the integration and onboarding of National Team Managers into tournament operations and workflows

• Act as an operational point of contact for national teams and diplomatic stakeholders during the event, resolving protocol or hospitality issues as they arise

• Support the Head of National Team Relations in ongoing relationship management with national federations

• Coordinate with internal stakeholders (event ops, guest services, security, accreditation) to ensure seamless delivery

• Contribute to post-event reviews and continuous improvement of protocol and hospitality standards

Education and Experience

• Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or a related field.

Knowledge, Skills, and Abilities

• Experience working on mega events (sports, international conferences, festivals, or comparable environments), especially in a hospitality, protocol or relations role.

• Comfortable operating in structured environments with formal protocols and high-visibility stakeholders.

• Professional fluency in English mandatory, with additional language skills such as French or Spanish as a plus.

• Strong operational mindset with attention to detail.

• Excellent interpersonal and stakeholder management skills.

• Calm, confident, and service-oriented under pressure.

• Cultural awareness, diplomacyand sensitivity in international settings.

• Ability to translate high-level protocol requirements into practical execution.

• Strong coordination and problem-solving skills during live events.

Desired Candidate Profile

Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or a related field.

7+ years of experience in protocol, hospitality, guest services, or VIP operations, preferably in large-scale events.

Experience working on mega events (sports, international conferences, festivals, or comparable environments), especially in a hospitality, protocol or relations role.

Exposure to traditional sports, international competitions, or national delegations is strongly preferred.

Esports or gaming ecosystem familiarity is a plus, but not mandatory.