Job description

Find Your Shangri-La in Shangri-La 

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities. 

Job Summary:

To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department.

As a Service Centre, we rely on you to,

• To have knowledge of the operational systems at Telephone / Service Centre
  e.g. PABX / Call Centre System / Call Accounting Software.
• To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.
• Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.
• Ensures correct transmission and receipt of facsimile.
• Accurately records all requests for wake‐up calls and ensures they are handled correctly.
• Answer all incoming calls.
• Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.
• Makes operator assisted calls
• Records guest’s messages
• Knows all the Emergency Procedures of the hotel and how to handle them.

What we are Looking For:

• At least 1 year working experience.
• Ability to work flexible hours and shifts.
• Communicates and writes with fluency in English (as well as the Arabic language).
• Responsible and able to take initiative.
• Pleasant, friendly, and cheerful attitude.
• This Position is for Saudi Nationals Only

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth. 
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. 
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. 
• Teams that promote inclusion and respect,