Job Description

Roles & Responsibilities

Job Description

Guest Service Excellence

• Provide courteous, professional, and efficient food and beverage service at all times.
• Anticipate guest needs, preferences, and expectations to exceed satisfaction.
• Present menus proactively and provide detailed explanations of dishes and beverages.
• Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.
• Handle guest feedback professionally and report any concerns to the Manager on Duty.

Operations

• Serve and clear food and beverage items in a timely and unobtrusive manner.
• Ensure tables are properly set, cleared, and reset according to service standards.
• Support team members with food running, table service, and station refills.
• Act as a link between Front of House and Back of House to ensure smooth service flow.
• Follow opening and closing checklists to ensure seamless operations.
• Maintain cleanliness and organization of service stations at all times.

Financial & Quality Standards

• Support daily financial targets and operational goals of the outlet.
• Follow all financial handling procedures as per company guidelines.
• Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.

Health, Safety & Hygiene

• Ensure full compliance with HACCP and FIFO standards.
• Follow all health, safety, and emergency procedures, including evacuation protocols.
• Report hazards and maintenance issues through the appropriate systems.

Teamwork & Communication

• Maintain effective communication with colleagues and management.
• Attend all briefings, meetings, and training sessions as required.
• Support other departments when needed and contribute to overall hotel operations.
• Uphold grooming and presentation standards at all times.

Additional Responsibilities

• Perform any additional duties or special projects assigned by management.
• Demonstrate accountability and ownership within the workplace.
• Contribute to sustainability initiatives and responsible operational practices.

Desired Candidate Profile

Qualifications

Experience & Education

• Minimum of 1 2 years of experience in a similar role, preferably within a luxury hospitality environment.
• High school diploma or equivalent preferred.

Skills & Competencies

• Strong communication skills in English; additional languages are an advantage.
• Excellent interpersonal and guest engagement skills.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work collaboratively within a diverse team.
• Good time management and multitasking abilities.
• Well-groomed, professional appearance and positive attitude.

Additional Requirements

• Flexibility to work various shifts, including weekends and public holidays.
• Knowledge of food safety, hygiene, and service standards.
• Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.