Job Description

Roles & Responsibilities

Join the pre-opening team of Four Seasons Resort Red Sea and be part of a world-class luxury destination, where safety, discretion, and exceptional service define every experience.

Key Responsibilities

• Monitor all CCTV cameras and surveillance systems continuously to ensure the safety and security of guests, employees, and hotel assets.
• Detect, observe, and report any suspicious behavior, unsafe conditions, or security breaches in real time.
• Respond promptly to security alarms, system alerts, and emergency notifications.
• Coordinate effectively with Security, Engineering, Front Office, and other departments during incidents or emergencies.
• Operate, control, and troubleshoot CCTV systems, access control, alarm panels, and recording equipment.
• Conduct routine equipment checks to ensure all cameras are functional, properly positioned, and recording.
• Report system faults, blind spots, or technical issues to Engineering and Loss Prevention immediately.
• Retrieve and review recorded footage for investigations, incident inquiries, or legal documentation.
• Ensure all recordings are stored securely in line with company policies, privacy laws, and data protection regulations.
• Maintain strict confidentiality of all surveillance information and internal investigations.
• Support emergency procedures, including fire alarms, medical incidents, and evacuation protocols.
• Monitor crowd movement, access points, and high-risk areas during events and VIP arrivals.
• Uphold all hotel, brand, and governmental security standards at all times.
• Remain vigilant, professional, and attentive throughout all shifts.

Desired Candidate Profile

What You Bring

• Minimum 1 year of experience in CCTV operations or security control rooms, preferably within a luxury hotel or resort environment.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• Ability to remain calm under pressure and respond effectively to emergencies.
• Strong problem-solving skills and attention to detail.
• Proficiency in English (written and spoken).
• Ability to multitask in a fast-paced, high-volume environment.
• High level of integrity, discretion, and professionalism.
• Preferred: CPR, First Aid, and Fire Safety certifications.