Job description

Front Desk Administrator – Furless Permanent Riyadh

Reporting to: KSA Operations Manager

Location: Riyadh, Saudi Arabia

Position Purpose

The Front Desk Administrator plays a key role in driving sales growth and client retention while delivering a warm, professional, and seamless experience for every guest. This role manages reception operations, sales follow-up, appointment scheduling, and retail support, ensuring all front-of-house activities meet Furless standards and comply with Saudi Municipality regulations.

Key Responsibilities

1. Client Experience & Reception

• Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued.
• Maintain clear communication in English and/or Arabic; respond to phone, WhatsApp, and email inquiries promptly and accurately.
• Manage appointment bookings, confirmations, and reminders to maximize show-up rates.
• Handle complaints empathetically and resolve issues quickly to preserve client loyalty.
• Ensure reception and waiting areas always reflect Furless premium standards – clean, organized, and inviting.

2. Sales & Client Retention

• Promote treatments, packages, and retail products confidently and professionally.
• Educate clients on home-care routines and follow-up treatments to encourage repeat visits.
• Actively track and follow up with lapsed or prospective clients to increase return rate.
• Meet or exceed monthly sales and upselling targets set by the Operations Manager.
• Support in-branch marketing or promotional activities to boost new-client acquisition.
• Maintain client records, purchase history, and preferences to enable personalized retention strategies.

3. Administrative & Operational Support

• Record all bookings, payments, and transactions accurately in the CRM/POS system.
• Perform daily cash-up and reconciliation in coordination with Finance.
• Generate and submit daily and weekly performance reports (appointments, revenue, client feedback).
• Maintain compliance with Saudi Municipality standards on hygiene, safety, and documentation.
• Coordinate with the Operations Manager on maintenance, supply orders, and equipment servicing.

4. Professionalism & Team Alignment

• Uphold the Furless image – groomed, polished, and brand-representative at all times.
• Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow.
• Participate in sales and service training sessions to improve conversion and retention skills.
• Demonstrate punctuality, accountability, and adaptability to rotating shifts (including weekends if required).

Work Schedule & Compensation

• Hours: 48 hours per week / 2 days off (rotational).
• Compensation: Competitive salary + commission based on sales and retention performance.
• Benefits: Medical insurance, training programs, and career development per Furless KSA policy.