The Manager – Quality Management leads the quality governance framework for Qiddiya Workers Villages, ensuring service standards, SOP compliance, audits, non-conformance management, and continuous improvement across all operational departments and service providers.
The role drives a culture of measurable quality, documentation discipline, and resident-focused service excellence.
Key Purpose of the Role To ensure consistent service quality and compliance through an integrated quality management system, audits, corrective actions, and continuous improvement.
Key Responsibilities ·       Develop and maintain the Workers Villages quality management framework, including standards, SOP governance, and audit schedules.
·       Conduct quality audits and inspections across Residential Services, Facilities Management, Security, and other functions.
·       Manage non-conformance reporting, root cause analysis, and corrective/preventive actions (CAPA) tracking.
·       Define service quality KPIs and support departments in performance improvement planning.
·       Maintain documentation control, versioning, and audit-ready records for governance frameworks and SOPs.
·       Lead continuous improvement initiatives and lessons-learned processes.
·       Support client and third-party audits, ensuring timely responses and closure evidence.
    Key Deliverables & Accountabilities ·       Approved quality management framework and audit plan.
·       Completed audits/inspections with documented findings and CAPA closure evidence.
·       Standardized SOP governance and documentation control system.
·       Quality KPI dashboards and improvement action plans.
·       Audit-ready compliance and quality records.
KPIs / Performance Metrics ·       Quality audit score and improvement trend.
·       CAPA closure rate within target timelines.
·       Reduction in repeat non-conformities.
·       Service standard compliance rate across departments.
·       Stakeholder satisfaction with quality governance and support.
Required Qualifications & Certifications Bachelor’s degree in a relevant field (Hospitality Management, Facilities Management, Business Administration, Engineering, Supply Chain, or related).
Professional certifications relevant to the role are preferred (e.
g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.
). Experience Requirements Minimum 6 years of experience in quality management, compliance, or operational assurance in large-scale operations.
At least 3 years in a managerial role implementing quality systems and audits.
Experience with ISO-based approaches and structured CAPA management is preferred.